DAMAGED, RETURNS, REFUNDS?

Return & Refund Policy

At Pinches Hoodies, many of our items are custom-made and printed specifically for each order.

Because of this, we do not accept returns or exchanges for:

• Incorrect size ordered by the customer
• Buyer’s remorse
• Custom or personalized items
• Minor color differences caused by screen settings

However, we WILL gladly replace or refund an order if:

• Your item arrives damaged
• Your item arrives defective
• You received the wrong item
• Your package is confirmed lost by the shipping carrier

To request a replacement or refund, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos showing the damage or problem

If approved, we will send a replacement or issue a refund at no additional cost.

Please note:

• Items must not be excessively worn or intentionally damaged
• We may deny refund requests that appear fraudulent or abusive
• Shipping delays caused by carriers are outside our control, but we will help resolve verified lost package claims

For support, contact:
support@pincheshoodies.com